Vendor: IBM
Exam Code: C2140-637
Exam Name: Requirements Management with Use Cases (Part 2)
QUESTION 1
Given: Consider the following set of initial user requests from a telephone company about a new customer service system: * The telephone company customer service system shall be able to record and answer questions about telephone installations. * When a customer requests a new telephone, the service representative shall record the customer’s name, address, assigned phone installer, and a projected time of the installation. * At the end of each day, the technicians shall record their work. * Start time shall include the year, month, day, hour, and minute. What is the most appropriate classification name for one of the actors in these system requirements?
A. User
B. Calendar
C. Customer
D. Installer
Answer: D