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QUESTION 46
You use the interactive service hub for knowledge articles.
You need to identify which information can be gathered from the Analytics tab of a knowledge article.
What should you identify?

A.    the cases that use the article and the number of views per case
B.    the customer service representatives who viewed the article and the number of views per case
C.    a helpfulness rating for the article and the cases that use the article
D.    a helpfulness rating for the article and the customer service representatives who viewed the article.

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QUESTION 31
You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A.    a user
B.    a territory
C.    a business unit
D.    a facility

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QUESTION 16
You create an entitlement that decreases the total terms when cases are created.
You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremented.
What are two possible causes that you can identify? Each correct answer presents a complete solution.

A.    when a case that is attached to the entitlement is resolved
B.    when the entitlement is attached to a new contact
C.    when a case that is attached to the entitlement is deleted
D.    when the entitlement is attached to a new case

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QUESTION 1
Your team uses the Dynamics CRM knowledge base.
You do not use the interactive service hub.
You use articles to resolve cases
You have an article template named ArticleTemplate1.
You publish articles that use ArticleTemplate1.
You need to prevent ArticleTemplate1 from being used to create any more articles.
The solution must ensure that existing articles remain available.
What should you do?

A.    Modify the properties of ArticteTemplate1.
B.    Delete ArticteTemplate1.
C.    Deactivate ArticleTemplate1.
D.    Remove ArticleTemplate1 from the default solution.

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QUESTION 76
You have a quote named Quote1that originates from an opportunity named Opp1.
Quote1 is approved by a customer.
You need to create an order record, close the quote, and close the opportunity records.
What should you do?

A.    From the quote, click Close Quote.
B.    From the quote, click Create Order.
C.    From the opportunity, change the status.
D.    From the opportunity, click Close as Won.

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QUESTION 61
You have a Dynamics CRM organization.
A manager wants to share data with an external consultant by using a dynamic PivotTable.
You need to tell the manager what to do before the external consultant can access the data in the PivotTable.
What should you instruct the manager to do first?

A.    Add Share access to a security role.
B.    Assign a license.
C.    Add Append To access to a security role.
D.    Assign a view.

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QUESTION 46
You company employs consultants who bill customers for their time.
You sales team is responsible for selling the consultants time, in addition to selling product licenses.
You need to provide the sales team with the ability to create opportunities, quotes, and invoices for the consultant’s time.
What should you create first?

A.    a product family
B.    a price list
C.    a product bundle
D.    a unit group

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QUESTION 31
You have an opportunity that has three open activities.
The opportunity record and the activity records are owned by a user named User1.
User 1 assigns the opportunity to a user named
You need to identify what occurs to the ownership of the records.
What should you identify?

A.    User1 remains the owner of the opportunity and the activities.
B.    User1 remains the owner of the opportunity.
Users2 becomes the owner of the activities
C.    User2 becomes the owner of the opportunity and the activities.
D.     User2 becomes the owner of the opportunity.
User1 remains the owner of the activities

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QUESTION 16
You quality a lead for a business account.
After several conversations with the business contact you discover that the business used a different vendor.
Which record should you deactivate?

A.    opportunity
B.    lead
C.    contact
D.    account

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QUESTION 1
You have two opportunities named Opp1 and Opp2 that created to a customer.
The customer request a single quote that contains the line items from both opportunities.
From Opp1, you generate a new quote that contains all of the line items in Opp1.
You need to add the line items in Opp2 to the quote.
What should you did?

A.    From Opp2, Click Assign
B.    From Opp2, Click New Quote
C.    From the quote, Click Get Products
D.    From the quote, associate the quote to Opp2

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QUESTION 91
You have a Dynamics CRM organization.
You have a system view for contacts that is used only by a user named User1.
Currently, the system view is listed as the first view for a* of the users.
You need to ensure that the view is available to User1 only.
Which two actions should you perform? Each correct answer presents part of the solution.

A.    Export the view as system, and then reimport the view as personal.
B.    Instruct User1 to use Advanced Find.
C.    Deactivate the system view.
D.    Configure the filter criteria on the system view to include only the records of User1.

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QUESTION 76
You need to identify for which types of entities you can configure status reason transitions.
Which two entity types should you identify? Each correct answer presents a complete solution.

A.    all system entities, except for activity entities
B.    the case entity
C.    all custom entities, except for custom activity entities
D.    the opportunity entity

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QUESTION 61
You are customizing Microsoft Dynamics CRM.
What should you do before you delete a custom entity?

A.    Delete the shares for records of this entity.
B.    Check whether the entity has any component dependencies.
C.    Remove the entity ownership.
D.    Remove the entity from any security role.

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QUESTION 46
In a Dynamics CRM organization, you create a custom entity named Location.
You need to create a hierarchical set of location records.
What should you do?

A.    Create a many-to-many (N:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.
B.    Create a many-to-many (N:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.
C.    Create a one-to-many (1:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.
D.    Create a one-to-many (1:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.

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QUESTION 31
You modifythe Account form to contain thecontain the tabs configured and ordered as shown in the following table.

 

You need to identify which tabs will be displayed by default on Dynamics CRM for tablets.
Which tabs should you identify?

A.    only General. Address Info, and Reseller Info
B.    only General, Address Info, Reseller Info, and Additional Info
C.    only General, Details, Address Info, Reseller Info, and Additional Info
D.    only General, Details. Address Info, and Reseller Info